Messages
A
By Alex and Alex
A
By Alex and Alex
Use our integrated messaging to send and receive SMS messages with your tracking number.
SMS Registration
US mobile carriers block text messages from businesses that have not registered with them. Your tracking numbers can always receive texts, but replying stays off until your account completes SMS Registration. You do it once, and it covers every local number on the account. What You Need Before You Start - An active paid plan. SMS Registration is not available during a free trial. - Account admin access. The page lives in Account Settings, which only account admins can open. - Your business details, exactly as the IRS has them: - legal company name, including LLC or Inc. - EIN - business address - business phone number - a website that loads The carriers check the legal name and EIN against IRS records. A mismatch is the most common reason a registration is not approved. What It Costs These are the carriers' own fees, passed on at cost. They appear on your next invoice. Fee Amount When Business registration $4.50 once, when you register your business Carrier review $15.00 once, when you submit your SMS registration Monthly fee $1.50 every month while SMS replies are on Register Your Business Go to SMS Registration, or click your name in the top right, choose Manage Account, then SMS Registration. Fill in Company Details and Business Address, tick the box confirming the details are correct, and press Register My Business. Brand or DBA Name is the name you trade under, if it is different from your legal name. Submit Your SMS Registration Once your business is registered, the page shows your details and a Submit SMS Registration button. Press it to send your registration to the carriers for review. While the Carriers Review It Carrier Registration reads Pending while the carriers review it. This takes up to 5 business days. There is nothing you need to do, and we email the account owner as soon as it is approved. Reply to a Message When your registration is approved, a reply box appears under the messages in each conversation. Open Messages, choose a conversation, type your reply and press Send. A reply can be up to 160 characters. It is sent from the tracking number the person texted. Which Numbers Can Reply - Local numbers on your account can reply. - Toll-free numbers cannot. Carriers verify those separately, and a toll-free conversation keeps the notice that the number is not eligible. - A number you add later is included automatically. Allow about 10 minutes after buying it. When Someone Texts STOP If a person replies STOP, the carriers block any further texts to them from your account. If you try to reply, the page tells you the contact has opted out, and nothing is sent. If Your Registration Is Not Approved The page shows that the carriers did not approve your registration, and we email the account owner. Email support with the email address of the account owner. We look at the carriers' reason, correct the registration with you and submit it again. Turn Off SMS Replies On the SMS Registration page, press Turn Off SMS and confirm. Turning SMS off is permanent: - replies stop on all your numbers - the monthly fee stops from your next invoice - turning replies back on means a new registration and a new $15.00 carrier review Your numbers keep receiving texts either way. See Messages Overview for reading and tagging conversations.
Message Notifications & Reply
In this article we'll go over how to get notified for incoming SMS notifications and how to respond to them. Important SMS Messages are not forwarded to the the to Call Handling for the Tracker. Instead they are emailed with our Notifications. Get Notified for New SMS Messages To get notified for incoming SMS Messages, create a Notification setting to send an email for incoming Messages. With the notification configured, an email will be sent for each inbound SMS Message with the message content and a link to the conversation where you can reply to the message. Replying needs your account to be registered with the US carriers first. See SMS Registration. View Unread SMS Messages To view Unread SMS Messages, navigate to the "Messages" tab where you'll find a history of all messages and SMS conversations. By default, the list is sorted by "Last Updated", and it also shows unread message counts helping you stay on top of your ongoing SMS conversations.
Messages Overview
In this article we'll go over the main features of our SMS Messaging features and how to send and receive SMS Messages with your tracking numbers. Important SMS Messages are grouped into "Conversation" threads between your tracking number and the recipient similar to a phone groups your SMS messages together into conversation thread. All Messages To view SMS Messages, navigate to the "Messages" tab where you'll find a history of all messages and SMS conversations. By default, the list is sorted by "Last Updated", and it also shows unread message counts helping you stay on top of your ongoing SMS conversations. Conversation Details You can view and respond to messages in a familiar chat like interface where you can see your entire conversation history of previous messages you've sent to the recipient. Replying needs your account to be registered with the US carriers first. See SMS Registration.
Message Tags
Tags are useful to categorize your message conversations to support your business workflow and reporting needs. See more about tagging in Tags Overview. Important Message Tags are applied at the "Conversation" level which means that all messages with the same number will get the same tags. Message Tags Add Tag to a Message Conversation Tags can be added to Message Conversations on the Conversations Details view. In the Conversation Details section you'll see tags input to select from available tags in your company. Choosing the tag will automatically save the tag to the conversation. Filter Message Conversations by Tags Message Conversations can be filtered by tags to support your workflow or reporting needs for a filtered export of your calls. Messages by Tag Report After adding Tags to message conversations, you can then also view a report of your Messages by Tag.