Porting moves your existing phone numbers from your current carrier to CallTracker. We submit the port for you and set up forwarding before the switch, so there's no downtime.
You need to port every number on your carrier account. Partial ports aren't supported.
What to send us
1. Number Port spreadsheet
Download the spreadsheet and list each number, its tracker name, and where calls should forward.
2. Letter of Authorization (LOA)
Download the LOA and fill it out:
- Enter the name, address, and account number exactly as they appear on your current carrier's bill. Mismatches are the most common reason ports get rejected.
- List every number you're porting. Use page 2 if you have more than six.
- Wireless numbers need a PIN or port-out passcode. Ask your carrier for one if you don't have it.
- Toll-free numbers need a separate LOA.
- Sign by hand or with DocuSign or Adobe Sign. Typed names aren't accepted.
If your numbers are with Twilio, the LOA needs Twilio's details instead of your business details. Contact support and we'll fill them in for you.
3. A recent bill
A copy of your latest bill from your current carrier.
Submit your request
Email all three to support@calltracker.io. We'll review them, submit the port, and let you know the transfer date.
If your current carrier asks you to confirm the port, approve it right away to avoid delays.