Use the Voicemail Step to allow the caller to leave a voicemail if no one answers the call.

The voicemail step supports two types of greetings as well as transcriptions.

* Text to Speech - Converted text to speech audio to "say" your message to the caller.
* Audio - Play an uploaded audio file to the caller. MP3 and Wav audio files supported.

> Note A "beep" will be played to the caller after your greeting to indicate to the caller to leave their message.

### Voicemail Text Greeting

Example voicemail greeting text that will be spoken to the caller before they leave a message.

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/callflow-voicemail.png)

### Voicemail Audio Greeting

Example voicemail greeting audio that will be played to the caller before they leave a message.

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/callflow-audio-greeting.png)

### Voicemail Transcription

Transcription is a **Call Flow** setting, not a setting on the voicemail step. Tick **Transcribe Call Recordings** in the Call Flow Settings panel — on the right of the screenshot above — and every voicemail left on this flow is transcribed to text automatically.

The transcription appears on the voicemail's details and is included in the email notification, so you can read a message instead of listening to it. See [Voicemail Transcriptions](https://help.calltracker.io/hc/ct/articles/voicemail-transcriptions).