A voicemail nobody knows about is a missed customer. Set up a notification and every voicemail arrives in your inbox, with the transcription included.

### Create the Notification

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/notification-create-voicemails.png)

Go to **Settings → Activity Notifications** in your company and press **Create Notification**. Set:

* **User** — who receives it. Notifications go to users on the account, so if you want them at a shared address like **sales@**, invite that address as a user first.
* **Tracker** — all trackers, or just one. Use a single tracker when only one campaign matters to that person.
* **Notification Trigger** — choose **Voicemails**.

Press **Create Notification** and it takes effect immediately.

### What the Email Contains

The email includes the caller's number, which tracker the call came in on, and — if [transcription](https://help.calltracker.io/hc/ct/articles/voicemail-transcriptions) is enabled — the full text of the message.

That last part matters more than it sounds: with the transcription in the email, you can usually tell whether a voicemail needs an urgent callback without opening the app or playing the audio at all.

### More Than One Notification

You can create as many as you need, and they're per user. A common arrangement is one person receiving voicemails from every tracker, plus a campaign owner receiving only theirs.

To get notified about calls and SMS as well, create separate notifications with the matching trigger — see [Call Notifications](https://help.calltracker.io/hc/ct/articles/call-email-notifications) and [SMS Notifications](https://help.calltracker.io/hc/ct/articles/how-to-get-sms-message-notification).