Call Tracker doesn't use passwords. You sign in with your email address and a short code we send you, or with your Google account if that's how your email works.

There's no password to forget, reuse, or have stolen — and nothing for you to rotate when someone leaves the team. Removing a user's access is enough.

### Signing In With a Code

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/sign-in.png)

Go to the sign-in page and enter the email address your account uses. We email you a **6 digit code**. Type it in and you're through.

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/sign-in-code.png)

A few things worth knowing about the code:

* It's **valid for 5 minutes**. Codes are deliberately short-lived — if yours has expired, ask for another rather than hunting for the first email.
* It's **numeric only**, so there's no confusion between letter O and zero.
* It's **single use**. Requesting a new code invalidates the previous one, which is why the newest email is always the one to use.
* It goes to the address you typed. If nothing arrives, the usual cause is a typo or an address that isn't on the account — see below.

You'll be asked for a code each time you sign in on a device you haven't used before. Once you're in, your session persists, so day-to-day use doesn't mean a code every morning.

### Signing In With Google

If your email address is a Google account — a Gmail address or Google Workspace — press **Sign in with Google** and you're taken to Google to authorize, then straight back in. No code, no email round trip.

You don't have to choose one method permanently. The same account works either way: sign in with Google today and with a code tomorrow, as long as it's the same email address.

**Google sign-in only appears on calltracker.io.** If your agency has put Call Tracker on their own domain, you'll see the code option only. That isn't a fault — Google requires each sign-in domain to be registered in advance, so it can't be offered on a reseller's custom domain.

### Nothing Arrives

Work through these in order — the first two cover most cases:

1. **Check the address is right.** We send the code to exactly what you typed. A typo means the mail goes nowhere.
2. **Check junk and spam.** The code arrives from a no-reply address and can be filtered, particularly the first time.
3. **Confirm the address is actually on the account.** Codes are only sent to addresses that belong to a user. If a colleague set you up with a different address to the one you're typing, nothing will arrive at the one you're trying — ask them which address they invited, or have them invite the right one. See [Invite New Users to Your Company](https://help.calltracker.io/hc/ct/articles/invite-new-users-to-company).
4. **Request a fresh code.** If more than 5 minutes have passed, the old one is dead regardless.

If your email address has changed, update it in your [User Settings](https://help.calltracker.io/hc/ct/articles/updating-your-user-account-details) *before* you lose access to the old mailbox — the change is confirmed by a message sent to the new address, so it needs to be one you can read.

### Signing Out

Your name in the top right of any page opens a menu with **Logout** at the bottom.

Sign out on shared or public computers. Sessions are designed to last, which is convenient on your own machine and the opposite of that on someone else's.

### Losing Access to a Mailbox

Because sign-in depends on receiving email, losing the mailbox means losing the account. If someone leaves and their address is closed, an account admin should remove their user and invite the replacement rather than trying to reuse the address. See [Remove a User](https://help.calltracker.io/hc/ct/articles/remove-a-user).

If you're the account owner and can no longer reach your own email, contact support@calltracker.io from an address we can verify against the account.