Call tracking is only worth the effort if someone acts on the calls. The review panel exists for that: work down a page of calls, listen or read each one, tag it, put a value on it, and move to the next — without ever leaving the list.

### Opening the Review Panel

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/call-review-drawer.png)

On the [Calls](https://help.calltracker.io/hc/ct/articles/calls-dashboard-overview) page, press **Add +** in the Value or Tags column of any row. A panel slides out over the list with everything you need to judge the call:

* **Call Recording** — the caller and the person who answered are drawn as separate waveforms, so you can see who was talking and when.
* **Call Transcript** — read the conversation instead of playing it. As the audio plays, the transcript highlights the line being spoken. See [AI Call Transcription](https://help.calltracker.io/hc/ct/articles/ai-call-transcription).
* **Review** — the Value and Tags fields.
* **Call Details** and **Web Source Details** — who called, which tracker, and how they found you.

**The list behind the panel does not move.** Same page, same scroll position, same filters. Close the panel and you're exactly where you were. That's the whole design: reviewing forty calls shouldn't mean forty page loads and losing your place forty times.

### Tagging and Valuing

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/call-review-value.png)

Both fields in the **Review** card save as you change them — there's no Save button to hunt for, and a short confirmation appears when the change is stored.

* **Tags** categorize the call for reporting and filtering. Pick from your company's tags; see [Call Tags](https://help.calltracker.io/hc/ct/articles/call-tags).
* **Value** is what the call was worth to you. Clearing the field is the same as zero — the list shows both as an "Add" prompt.

The row behind the panel updates immediately, so you can see your work land without closing anything.

### Knowing What's Been Reviewed

Every row carries a coloured dot beside the caller's name. **Green means nobody has opened it yet. Grey means someone has.**

That dot is **shared across your whole company, not per user**. If a colleague reviewed a call this morning, it shows grey for you too. This is deliberate — it stops two people listening to the same call and lets a team split a busy day's calls without coordinating.

Opening the review panel marks the call reviewed. You don't have to do anything else.

**Calls nobody could answer arrive already marked.** An abandoned call — where the caller hung up before anyone picked up — has no recording to listen to, so it never joins the queue of things to review.

### Working Through a List

The panel is built for repetition, so the efficient pattern is:

1. **Filter first.** Narrow to what you care about — a single tracker, missed calls, a date range — using **Filters** at the top of the list.
2. **Work top to bottom.** Open the first green dot, review it, close, move to the next.
3. **Export when you're done.** The CSV export respects your filters, so a reviewed and tagged set can go straight to a spreadsheet or your CRM.

For a longer look at any single call — call notes, pages visited, marking it as spam — press **View Details** at the bottom of the panel to open the full [call details](https://help.calltracker.io/hc/ct/articles/call-details-overview) page.

> **Note** Changing a tag or value doesn't re-sort or re-filter the list while you're working. If you're filtered to a tag and you remove that tag from a call, the row stays put until you reload — which is usually what you want mid-review, rather than having rows vanish underneath you.