Every call in your account can be pulled out as a CSV — for a spreadsheet, a client report, or an import into your CRM.

### Export the List

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/calls-export.png)

Open **Calls** and press **Export** at the top right. The file downloads immediately, named **calls-** followed by your company ID.

Two things worth knowing before you press it:

* **The export follows your filters.** Whatever the list is showing is what you get. Filter to one tracker, one date range or one tag first, and the CSV contains only those calls.
* **It's not limited to the page you're looking at.** The list shows 25 calls at a time; the export contains every call that matches, however many pages that is.

That combination is the whole technique: **filter first, then export.** It's how you produce a single client's calls for last month rather than exporting everything and deleting rows in a spreadsheet.

### What's in the File

One row per call, with more detail than the on-screen table shows:

| Column | Contents |
|---|---|
| **id** | the call's unique ID |
| **tracking_number** | the number that was dialled |
| **tracker** | which tracker it belongs to |
| **value** | the value you assigned |
| **timestamp** | date and time of the call |
| **duration_in_sec** | talk time in **seconds**, not minutes |
| **status** | answered, missed or abandoned |
| **caller_number**, **caller_name** | who called |
| **caller_city**, **caller_state**, **caller_zip** | where they called from |
| **source_referrer**, **source_channel**, **source_keyword** | how they found you |
| **landing_page** | the page they arrived on |
| **gclid** | the Google Ads click ID, where present |
| **recording_url** | a direct link to the audio |
| **is_first_time** | whether this caller had called before |
| **tags** | the tags on the call |

The web attribution columns only carry data for calls from an online tracker with our tracking script installed — see [Dynamic Number Insertion](https://help.calltracker.io/hc/ct/articles/dynamic-number-insertion-dni).

### Things People Trip Over

* **Duration is in seconds.** Divide by 60 for minutes. Note this is the raw talk time — billing rounds each call up to the next whole minute, so the two won't match. See [An Overview of Call Tracker Billing](https://help.calltracker.io/hc/ct/articles/an-overview-of-call-tracker-billing).
* **Phone numbers may lose their leading digits in Excel.** Excel reads them as numbers. Import the file rather than double-clicking it, and set those columns to Text.
* **One company at a time.** The export covers the company you're currently in. Switch companies from the menu at the top right and export again.
* **gclid is often blank.** It's only populated for visitors arriving from a Google Ads click.

### Reporting Instead

If you want totals rather than individual calls — calls per tracker, per source, per hour — the [reports](https://help.calltracker.io/hc/ct/articles/calls-by-tracker-report-overview) already aggregate that, and each one exports too.

For a live feed into another system rather than a manual download, use [webhooks](https://help.calltracker.io/hc/ct/articles/webhooks) or the API.