If Call Tracker isn't right for you, cancel before your trial ends and you won't be billed.

### Cancel From the Billing Page

Click your name in the top right, choose **Manage Account**, then **Billing**. The **Next billing on** date on that page is your deadline — cancel before it and no charge is raised.

Click **Update Billing** at the top right of the page, choose **Cancel Subscription** from the menu, and confirm.

### Or Email Us

If you don't see the **Update Billing** menu — it only appears once a subscription exists — or you'd simply rather we handled it, [email support](mailto:support@calltracker.io) from the account owner's address and ask us to cancel.

Include the **email address of the account owner** so we can identify the right account — it's the only detail we need, and without it we can't act on the request. We'll confirm by reply once the account is closed.

Send it **before your trial end date**, not on it, so there's time to action the request.

### What Happens When You Cancel

* **Your tracking numbers are released.** They go back to the carrier and cannot be recovered — if the same number is important to you, don't cancel until you've moved it.
* **Calls stop being tracked immediately.** Anyone dialling a released number won't reach you.
* **No further billing.** Cancelling in the trial means no invoice at all.

### Before You Cancel — Two Alternatives

* **Too expensive?** **Change Plan** is on the same Billing page. A smaller plan keeps your numbers and your history.
* **Just not using it yet?** Releasing the trackers you don't need cuts your usage while keeping the account and its data. See [An Overview of Call Tracker Billing](https://help.calltracker.io/hc/ct/articles/an-overview-of-call-tracker-billing).

If something specific didn't work, tell us in the cancellation email. It's the most useful feedback we get.