The **Calls by Time of Day** report shows when your phone actually rings. It plots every call onto a grid of days and hours, so you can see the pattern at a glance rather than reading it out of a list.

It answers the questions a call list cannot: which day is busiest, which hour is busiest, and whether you have people available at the times customers are calling.

### Calls by Time of Day Report

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/report-calls-by-time-of-day.png)

To access this report, click **Reports** in the navigation bar. Once in the Reports section, click the report title in the upper left of the screen to reveal a dropdown of all available reports, then select **Calls by Time of Day**. It is listed under **Call Reports**.

Across the top you'll see:

* **Total Calls** - all calls in the selected period.
* **Busiest Day** - the day of the week that took the most calls.
* **Busiest Hour** - the hour of the day that took the most calls.
* **Unique Callers** - how many different people called.
* **Avg Call Time** - average length of those calls.

### Reading the Heatmap

The grid runs days of the week down the side and hours of the day across the top. The darker a cell, the more calls arrived in that hour on that day, with a **Less / More** key at the bottom right.

Empty cells mean no calls at all, which is just as useful — a run of blank early-morning cells tells you nobody is calling then, and a dark block at midday tells you where cover matters most.

### Busiest Times per Tracker

Below the heatmap, the table breaks the same data down by tracker, with a **Busiest Day** and **Busiest Hour** column for each. This is where you find out that your billboard number peaks on a Saturday while your paid search number peaks on a Tuesday, which is difficult to spot from the combined grid.

### Changing the Date Range

![](https://d2k1yc19c4o170.cloudfront.net/help-assets/docs/report-calls-by-time-of-day-daterange.png)

Use the **30 days**, **6 months**, and **1 year** buttons for a quick range, or the date picker beside them to choose exact dates. A longer range smooths out one-off busy days and gives you a truer weekly pattern.

Unlike the other call reports, this one has no chart type selector — the heatmap is the only view.

> **Note** Days and hours are shown in your company's timezone, set in your Company Settings. If a company's timezone is wrong, the busiest hour will be wrong with it.